online ordering

How Does The Online Ordering System Work?



Setup and Integration

To get started with an online ordering system, a restaurant first needs to select a provider and set up an account. The online ordering system is then integrated with the restaurant’s POS system, which allows for seamless order processing and inventory management.


Menu and Item Selection

Once the system is set up and integrated, the restaurant’s menu is uploaded into the system. Customers can then access the online ordering platform through the restaurant’s website, mobile app, or third-party delivery platforms. Customers browse the menu, select the items they want, and add them to their cart.


Customization and Special Requests

One of the benefits of an online ordering system is the ability for customers to customize their orders. This includes selecting the preparation method, choosing ingredients and toppings, and specifying any special requests or dietary restrictions.


Payment and Checkout

After selecting their items and customizations, customers move to the checkout page. They can choose to pay online using a credit card or other payment method, or select the option for cash on delivery or pickup. The online ordering system then sends a confirmation email or text message to the customer, along with an estimated time for delivery or pickup.


Order Processing

Once the order is received through the online ordering system, it is transmitted directly to the restaurant’s POS system. The kitchen staff can then view and manage the order in real-time, ensuring that it’s prepared quickly and accurately.


Delivery or Pickup

For delivery orders, the restaurant can use their own drivers or partner with third-party delivery companies to handle delivery. For pickup orders, customers can come to the restaurant and pick up their order at a designated time.

Overall, the online ordering system allows customers to place orders quickly and easily while also streamlining the ordering process for the restaurant. By integrating with the restaurant’s POS system and allowing for customization and payment options, the online ordering system has become an essential tool for modern restaurant operations.


Benefits of an Online Ordering System

There are several benefits of implementing an online ordering system in your restaurant, including:

Increased Efficiency: The online ordering system can help increase efficiency by reducing wait times and streamlining the ordering process.

Enhanced Customer Experience: An online ordering system provides a convenient and easy-to-use ordering platform that can enhance the customer experience.

Improved Order Accuracy: By allowing customers to enter their own orders directly into the system, the online ordering system can help improve order accuracy.

Increased Revenue: An online ordering system can help increase revenue by providing an additional ordering channel and allowing for upsell opportunities.

Data and Analytics: The online ordering system can provide valuable data and analytics about customer behavior and order trends, which can help inform marketing and business decisions.


In conclusion, an online ordering system is an essential tool for modern restaurant operations. By streamlining the ordering process, improving efficiency, and enhancing the customer experience, an online ordering system can help restaurants stay competitive in today’s fast-paced industry.

If you wish to talk more about these opportunities, don’t hesitate to contact us now!