check-in kiosks

How does interactive hotel check-in kiosks work?

Interactive hotel check-in kiosks are computerized terminals placed in hotel lobbies that allow guests to check in to their rooms quickly and efficiently.


Here’s how they work:

  • Guest identification

 When a guest approaches the kiosk, they are prompted to enter their reservation information, such as their name or reservation number. The kiosk then uses this information to retrieve the guest’s reservation details and verify their identity.

  • Room assignment

Once the guest’s reservation details have been retrieved, the kiosk will display information about their room assignment, including the room number, the number of guests staying in the room, and any special requests or requirements. The guest can then confirm their room assignment and proceed to the next step.

  • Payment processing

If the guest’s room rate includes charges for additional services, such as parking or room service, the kiosk will prompt the guest to enter their payment information. The kiosk can accept a variety of payment methods, including credit cards, debit cards, and mobile payments. The payment information is processed in real-time, and the guest receives a receipt that displays the total cost of their stay.

  • Key card production

After the guest has completed the payment process, the kiosk will print a key card for the guest. The key card serves as the guest’s room key and allows them to access their room and any hotel amenities. The key card can also be used to track the guest’s room charges and to control access to certain areas of the hotel, such as the fitness center or pool.

  • Room access

Once the guest has received their key card, they can use it to access their room. The key card uses magnetic stripe or radio-frequency identification (RFID) technology to unlock the room door. If the guest has any issues accessing their room, they can ask hotel staff for assistance.

  • Data analysis

The kiosk software can collect and store data on guest check-in patterns, room usage, and other metrics. This information can be used to improve the hotel’s operations, such as adjusting staffing levels or refining the check-in process. The data can also be used to generate reports that provide insights into the performance of the hotel, helping owners and managers make informed decisions.

Interactive hotel check-in kiosks work by providing guests with a fast and efficient way to check in to their rooms. By reducing wait times and streamlining the check-in process, they can help improve the guest experience and increase customer satisfaction. Additionally, the kiosks can provide hotels with valuable data and insights that can be used to improve operations and increase efficiency.


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