How to implement table ordering in your company?

 

Table ordering is a system that allows customers to place orders directly from their tables in a restaurant or other food service establishment. Table ordering can enhance the dining experience by providing greater convenience, accuracy, and speed to both customers and staff.

 

Determine the approach

This step involves deciding which approach to table ordering would work best for your establishment. Consider the different options, such as self-ordering kiosks, mobile apps, dedicated tablets, QR codes, or server-assisted tablets, and choose the one that is the most appropriate for your business needs, budget, and customers.

 

Choose a technology provider

Once you’ve decided on the approach, you’ll need to choose a technology provider that can provide the hardware and software you need. Research different providers and compare their features, costs, and customer reviews to choose one that meets your requirements.

 

Set up the system

After choosing a technology provider, work with them to set up the table ordering system. This may involve installing self-ordering kiosks or tablets at each table, developing a mobile app, or implementing QR codes. Make sure the system is easy to use and understand for both customers and staff. The setup should also be done in a way that complements the restaurant’s decor and layout, so it doesn’t detract from the overall ambiance.

 

Train staff

Your staff will need to be trained on how to use the new system, including how to troubleshoot any issues that may arise. Provide training sessions to ensure they’re familiar with the new technology and can answer any questions that customers may have. It is important to ensure that staff feel comfortable with the new system, as this will translate to a better experience for customers.

 

Market the new system

Once the table ordering system is in place, it’s important to let customers know about it. Promote the new system through social media, email marketing, and in-store signage. Encourage customers to try the new system and provide feedback. Also, ensure that your staff is trained to promote the new system to customers as they walk in and as they are seated.

 

Monitor and optimize

Finally, monitor the system to see how well it’s working and make any necessary changes. Use the data collected from the system to optimize the menu, improve marketing efforts, and provide better service to customers. For example, you can monitor the system’s speed, accuracy, and any complaints or issues that customers might have, and make changes accordingly. With time, you can make the necessary adjustments to improve the customer experience.

 

Overall, implementing table ordering in your company can be a great way to improve efficiency, accuracy, and customer experience. By following these steps, you can create a seamless and convenient ordering experience for your customers while also streamlining your restaurant’s operations.

 

We understand that you may have additional questions or concerns about these opportunities, and we are here to help. Please feel free to contact us at any time, and we will be happy to provide you with the information you need to make an informed decision.