Multilingual support for self-service kiosks

In today’s world, you can’t avoid globalization. Because of that and with the goal of providing accessible and comprehensive customer experiences tailored to different profiles of people, companies are turning to self-service kiosks as their main solution. They offer a quick and efficient way to interact with a product or service, but in order to serve different users, a multilingual support feature is essential.

Serving a wider audience to improve user experience

The big advantage of self-service kiosks is that they are able to serve a wider audience. And it is the implementation of multilingual support that offers the possibility of supplying such a wide user base. Multilingual kiosks remove language barriers, ensuring that all customers, no matter what language they speak, can effortlessly interact with self-service technology.

Given that language understanding is one of the basic components that would enable interaction with an interface, the ability to interact in the desired language will create a more pleasant user experience. Users will feel more relaxed and there will be less possibility for frustration.

Offering multiple languages also promotes accessibility and inclusiveness. People with language difficulties or limited knowledge of the local language will be able to use the kiosk with fewer possible problems, which can positively affect the company’s brand.

Reduction of human errors and miscommunications

One of the things that makes people human and makes us different from technology is that we make mistakes. Maybe we say something even though we meant something completely different, maybe our tongue gets twisted. In traditional interactions with customers, miscommunication and mistakes can occur even more often if there is a language barrier. Multilingual kiosks ensure accurate transmission of instructions and information, reducing the likelihood of errors in orders, payments or other transactions.

Global reach and tourism

For companies located in areas with high tourist traffic, multilingual kiosks are no longer just a competitive advantage, they are now a necessity. Most of the time, tourists will not speak the local language, which is why it is extremely important that at least English is offered in order to be able to interact with the kiosk. Of course, tourists will appreciate it even more if they have access to their native language.

Multilingual support for self-service kiosks is an investment to improve customer satisfaction, operational efficiency and overall inclusivity. In the era of globalization, companies must recognize the importance of breaking down language barriers. Multilingual kiosks aren’t just a convenience – they’re a necessity for modern businesses that want to thrive in a diverse and interconnected world.