Tailoring self-service kiosks: Customization for different hotel types

The integration of self-service kiosks has become a game-changer for many hotels in the industry. They have helped in enhancing guest experiences, supporting operations and ensuring an easy check-in process. However, what works for one hotel type may not necessarily fit another. Because of that, customization is the key to ensuring that self-service kiosks align with the specific needs and expectations of different hotel categories, from boutique hotels to luxury resorts.

When customizing self-service kiosks for different hotel types, several key considerations come into play:

  • User interface: The interface should align with the hotel’s brand and the expectations of its guests. It should be intuitive and user-friendly.
  • Aesthetics: The kiosk’s physical appearance, including materials, colors and branding, should be in harmony with the hotel’s overall design.
  • Functionality: The features and functions of the kiosk should cater to the specific needs of the hotel type. This may include options such as language adjustments, additional services or integration with loyalty programs.
  • Security: Data security should be top priority. Kiosk customization should ensure that all guest data is protected and compliant with relevant regulations.

The versatility of self-service kiosks

Self-service kiosks have been developed to fit the versatile needs of a wide range of hotels and the essential part of making them the perfect match for the specific environment and guest profile is customization. Keeping in mind the key points that can be used to customize them, here are some of the different self-service kiosk tailored for different hotel types:

  • Boutique hotels: Boutique hotels pride themselves on offering unique, personalized experiences. To reflect this, their self-service kiosks usually offer the possibility of also being highly customizable and having a variety of designs. 
  • Business hotels: Business guests usually value efficiency. Because of that, self-service kiosks in business hotels focus more on speed and accuracy rather on fancy designs. They often include check-in and check-out options as well as the ability to print receipts or directly access meeting schedules.
  • Resort and luxury hotels: Considering this type of hotels often target guests seeking an exclusive experience, they tend to incorporate kiosks more discreetly. Some of the functions they will usually offer are assisting guests in making dinner reservations, booking spa treatments or arranging transportation.
  • Airport hotels: Hotels close to the airport usually require swift check-ins and check-outs. To further help their guests, it is good to include information about flights and multilingual options that cater to the foreigners. 
  • Extended stay hotels: Extended stay hotels try to cater to guests who stay in their facilities for longer periods of time. To offer them a more comfortable stay, kiosks can be customized to provide information about local grocery stores or laundry services. They can also offer options for adjusting the length of their stay.

As the hospitality industry continues to evolve, self-service kiosks will play an increasingly significant role. Customization will remain a critical element in making these kiosks a seamless fit for different hotel types. By understanding the hotel’s brand as well as the guests that visit it, it is possible to adjust the kiosk’s functionalities and fit the needed preferences which in the end enhances the overall experience and satisfaction.